The Village of Tinley Park's 911 Communication Center, located in the John Dunn Public Safety Building at 17355 S. 68th Court, is the link between the citizens and Public Safety units. The Village's telecommunicators strive to provide effective and compassionate service to the residents of Tinley Park and those who travel through the community. Telecommunicators are on duty 24 hours a day, seven days a week and answer emergency and non-emergency calls and dispatch police, fire and EMS to locations within Tinley Park.
Role of the Telecommunicator
The Village has 15 full-time and three part-time telecommunicators who answer about 16,000 emergency (911) calls and 115,000 non-emergency calls each year. The Tinley Park 911 Communication Center is the lead agency in dispatching extra alarm fires and emergencies for the Mutual Aid Box Alarm System (MABAS) in Division 24, which is a network of 20 fire departments who work daily to provide support of each others' incidents.
Non-emergency: (708) 532-9111
Power outages (ComEd): (800) 334-7661
Garbage pickup/recycling (NuWay Disposal): (708) 532-8787
Text to 911
Text to 911 is available in Tinley Park. Residents who have an emergency and are unable to speak can now send a text to 911 and reach the Tinley Park 911 Center. Text to 911 should only be used in an emergency situation when the caller is deaf, hard of hearing, speech impaired or when speaking would put the caller in danger. Tinley Park is one of a few suburbs utilizing Text to 911. If you attempt to text 911 in an area without service, you will receive a message that says, “Please make a voice call to 911. There is no text service to 911 available at this time."
- Be prepared to give your exact location to the 911 operator.
- As with all text messages, 911 messages can take longer to receive, can get out of order, or may not be received.
- Text to 911 is not available if you are roaming.
- A text or data plan is required to place a Text to 911 call.
- If texting to 911 is not available in your area or is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to call 911 instead.
- Photos and videos cannot be sent to 911 at this time.
- Text to 911 can't be used with group text messaging.
- Do not send your emergency text to anyone other than 911.
- Enter the numbers "911" in the “To” field.
- The first text message to 911 should be brief and contain the location of the emergency and type of help needed.
- Push the "Send" button.
- Be prepared to answer questions and follow instructions from the 911 call-taker.
- Text in simple words and don't use abbreviations.
- Keep text messages brief and concise.